At ICICI Bank Canada, we believe from inside the providing the top services to the people. We offer consumers that have easy access to information, services and products, and also the ways to manage to get thier grievances fixed. When you yourself have a grievance concerning products or services from ICICI Financial Canada i encourage that proceed with the processes below. You can even update your ailment with more advice anytime. You can even strategy one internal or external officials individually any kind of time big date.

When you yourself have a concern or discovered problems, please phone call the 24-hours Buyers Get in touch with Center cost-free at step one-888-424-2422 regarding Canada and/or U.S., during the step 1-800-200-3340 from India, within 108001402844 out of Southern area Asia, in the 108007142825 of North Asia, from the 12280928 regarding Vietnam, in the 180011102974 out-of Philippines, from the 1-416-847-7979 out of elsewhere (name assemble) otherwise elizabeth-post all of us within

To have mortgage related inquiries, delight get in touch with our very own Home loan Buyers Get in touch with Middle toll-totally free on 1-866-726-0825 (8 a good.yards. to eight p.meters., nationally, Tuesday to help you Saturday), or from the facsimile from the 1-866-399-3018, otherwise by the age-send from the

Should your quality you can get doesn’t fulfill the standard, you’ll be able to make on the Lead regarding Customer care during the

Delight offer the Service Demand (SR) Number or your Home loan Account Matter in all the communication to greatly help all of us aid you most useful.

If you find yourself upset on the resolution, you will then get in touch with ICICI Bank Canada’s Issues Officer of the post or email. The fresh new Grievances Administrator tend to admit all communication within this a few company days of receipt thereof and certainly will react on end out-of good outlined study. The latest ICICI Bank Canada Problems Administrator will be called within:

Processing an ailment

For those who have unanswered concerns, otherwise unsolved inquiries or complaints in regards to the way in which individual information is amassed, utilized, or announced by the ICICI Bank Canada, it is possible to contact ICICI Lender Canada’s Privacy Officer because of the send otherwise current email address. Work of one’s Confidentiality Administrator are an inside independent body mainly based to handle privacy inquiries. personal loans online Indiana Brand new Privacy Administrator have a tendency to know all your valuable communications within a couple team times of receipt and act on conclusion out-of an in depth research. A duplicate of our own Client Confidentiality Code can be acquired on our very own ICICI Lender Canada place of work or from our Privacy Manager. The newest ICICI Lender Canada Privacy Administrator is contacted in the:

When the, just after looking for almost every other channels, you then become your condition remains unsolved, you could potentially contact work of the Older Issues Manager inside composing or of the phone. Any office of Older Complaints Manager try an inside separate human body which is founded become in keeping with community conditions getting solving issues.

Inquiries out-of potential tied selling techniques should also be addressed thanks to any office of Older Grievances Officer. The new Senior Problems Manager commonly recognize all your communication within this a couple working days off bill and certainly will after that check out the the issues that have ICICI Bank Canada on your behalf. You may also be assured that this new Elderly Issues Administrator food all disease otherwise problem with all owed consideration. The help of brand new Elder Issues Manager is actually cost-free. The fresh new ICICI Bank Canada Elder Issues Administrator will likely be contacted at the:

If you are not happy with the action drawn from the ICICI Financial Canada to answer their matter, delight contact an outward separate human body for further guidance.

Submitting a criticism with Additional Independent Authorities

Ombudsman for Financial Properties and you may Investment Certain conflicts you to definitely are still unresolved immediately following becoming reviewed by ICICI Bank Canada Older Grievances Manager is led towards Ombudsman to have Banking Features and you can Investments (brand new “Canadian Banking Ombudsman”). The new OBSI are a different workplace accountable for helping financial customers and their inquiries. Should you desire, the newest ICICI Lender Canada Older Complaints Manager can assist you within the forwarding the issues toward OBSI.

Mail: Ombudsman having Financial Features and you will Financial investments 20 King Path West, Room 2400 P.O. Container 8 Toronto, Ontario, M5H 3R3 Cost-free: 1-888-451-4519 Cost-100 % free Fax: 1-888-422-2865

The fresh new Financial Individual Department off Canada New Economic Individual Agencies out of Canada (FCAC) ensures that federally controlled loan providers (and additionally financial institutions) adhere to federal consumer defense rules, plus it investigates any grievance you to identifies a possible violation. When you yourself have a criticism regarding a possible violation from an effective user safety rules, a public commitment, or market code out-of make, you’ll be able to show your own grievances for the FCAC.

Mail: Economic User Department from Canada 427 Laurier Path West fifth Floors Ottawa, Ontario K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)

The office of your Privacy Administrator from Canada If you feel appropriate action was not pulled from the ICICI Bank Canada Privacy Administrator to resolve your own privacy questions, you will want to get in touch with work of Privacy Commissioner regarding Canada (OPCC). The brand new OPCC are an independent place of work guilty of helping consumers with its privacy issues. If you wish, brand new ICICI Lender Canada Confidentiality Administrator will help you from inside the forwarding your own concerns to the OPCC.